(art. 13 GDPR) | Personal data protection

The Data Controller is Arrow 1 S.r.l. based in Via del lanciere, 1 - 37122 Verona; email:
VAT number: 04543270237
Registration number on the “Registro delle Imprese”: 429108
When you visit and consult the Site, the processing of your personal data is limited to c.d. browsing data, which are the data whose transmission to the Site is necessary for the functioning of the IT systems in charge of the management of the Site and the communication protocols proper to the Internet. For example, browsing data are IP addresses or domain names of computers used by users connecting to the Site and other parameters that refer to the operating system used by the user. Arrow 1 S.r.l. collects and treats such navigation data and information such as the number of visits and time spent on the Site anonymously and only for statistical purposes, monitoring the proper functioning of the Site and improving its operation and contents. Given the very nature of the navigation data, these could allow identification of the user by association with information held by third parties; However, Arrow 1 S.r.l. does not collect such data to associate them with identified users and deletes them immediately after processing anonymously. Arrow 1 S.r.l. may use navigation data to ascertain any liability in the event of computer crimes against the Site or through the Site. Except for this case Arrow 1 S.r.l. deletes the navigation data of users in compliance with the terms prescribed by the applicable legislation.

Arrow 1 S.r.l. also collects and processes the personal data that the user voluntarily provides to Arrow 1 S.r.l. when the user interacts with the Site and requests to use the features and services offered by the Site, for example in case of registration to the Site, to our newsletters, in case of purchase of products, participation in initiatives realized through the Site, request for information to Arrow 1 S.r.l. or when the user sends to Arrow 1 S.r.l.communications by traditional mail or through the Site. Arrow 1 S.r.l. can also collect and process personal data of the user that, in compliance with the applicable law, are obtained from third parties in the context of its commercial activity. With the consent of the user Arrow 1 S.r.l. can use the user’s personal data for market research and analysis, creation of individual profiles (profiling), promotional activities and marketing.

Arrow 1 S.r.l. collects for example the following personal data of the user: name, surname, date of birth, address, telephone number and e-mail address (email) and other optional information such as credit card details or user preferences on Arrow 1 S.r.l.’s products and services. In accordance with art. 13 of the “Codice Privacy” when the user is asked to provide his personal data is published on the Site a specific information and when it is necessary pursuant to the Privacy Code Arrow 1 S.r.l. requires the consent of the user before proceeding to the processing of the data personal of the same. You acknowledge that when you use services and features of the Site that involve the processing of personal data of third parties (for ex. if you buy a product and ask for its delivery to a recipient other than yourself or if you send an email to a friend through the appropriate function provided in the Site) you must do what is necessary to ensure that the disclosure of personal data of third parties to Arrow 1 S.r.l. and subsequent use by Arrow 1 S.r.l. comply with the Privacy Code and applicable law in relation to the purposes specified in the Privacy Policy and the applicable privacy policy, for example, you can provide Arrow 1 S.r.l. with third party data only after having duly informed them and obtained their consent, if required by the “Codice Privacy”.
The personal data collected through the Site are stored in a computer system operated by Arrow 1 S.r.l. or by third parties providing technical services and are processed by personnel appointed and specifically authorized, including personnel involved in non-routine maintenance of the Site.
Arrow 1 S.r.l. processes the personal data of the user (provided by the user during interaction with the Site or also lawfully acquired by third parties) for the following purposes: management of the registration to the Site, to newsletters and mailing lists, managing the purchase of products through the Site (which includes all the activities that are functional to the sale and after-sales services, such as prevention of fraud, management of returned products, warranty, customer support, interaction with customer service)management of participation in promotions and other initiatives carried out through the Site (for example competitions and similar initiatives), use of the Consumer Opinion Service Arrow 1 S.r.l. and management of requests for information, questions, communications and user feedback. Arrow 1 S.r.l. also processes the user’s personal data in order to fulfill obligations under Community law, regulations and law and to enforce or defend a right in court. In these cases, the provision of data is mandatory and the failure to provide the data by the User will make it impossible for the User to register for the Website, newsletters, proceed with the purchase, participate in the contests and other initiatives, benefit from the Consumer Opinions service, or receive feedback on requests and communications.

With the consent of the user, which is free and optional, Arrow 1 S.r.l. can process personal data for statistical research, market analysis, creation of individual profiles (profiling) and marketing, that is to send also through and-mail information and promotional material about Arrow 1 S.r.l. products and special promotions and initiatives and discounts. The user can always object to the sending of promotional communications by email: in each communication will be specified the modalities (easy and free) to oppose the treatment and no longer receive other communications.

In these cases, the provision of data is optional and the failure to provide data will result in the failure to send commercial communications and the absence of profiling.

With the consent of the User, Arrow 1 S.r.l. may retain the credit card details, only in order to avoid having to type them again during subsequent payments. In the «Account» section, the User may change the registration or deletion of data relating to his credit card. Failure to provide data for registration purposes will result in the credit card details not being registered by Arrow 1 S.r.l.

Arrow 1 S.r.l. processes personal data mainly with electronic and automated tools, according to logic and procedures related to the purposes specified above. The data are kept only for the functional time to achieve the specific purpose from time to time pursued.
The personal data of the user are processed by Arrow 1 S.r.l. in compliance with the provisions in force on security in order to avoid the loss of data, unlawful or unlawful use of data and unauthorized access to data, with particular but not exclusive reference to Annex B to the Privacy Code (Technical Guidelines on minimum security measures). In addition, information systems and computer programs shall be designed in such a way as to minimise the use of personal and identifying data that are used only when necessary for the specific processing purposes from time to time pursued. For example, personal data are recorded and stored on secure servers, access to which is controlled and allowed only to duly authorised personnel; moreover, specific encryption technologies are used for the transmission of certain data over the Internet. Given the state of technology, in particular that generally applied to telecommunications networks, Arrow 1 S.r.l. cannot guarantee the confidentiality, integrity or authentication of emails or voice messages sent to Arrow 1 S.r.l. or received by Arrow 1 S.r.l.

Arrow 1 S.r.l. undertakes to ensure that your personal data are up to date and accurate; You may cooperate with Arrow 1 promptly communicating to Arrow 1 S.r.l. any changes to your personal data or directly making the necessary changes by accessing your personal profile on the Site.
Arrow 1 S.r.l. may disclose the personal data of the user to third parties as specified in this Privacy Policy, in the information published on the Site and in compliance with the consent expressed by the user, if required by the Privacy Code.
The user can at any time exercise the rights recognized by art. 7 of the Privacy Code, including for example the right to obtain confirmation of the existence or otherwise of personal data concerning him, verify its content, origin, accuracy, request its integration, updating, rectification, deletion, transformation into anonymous form, blocking of data processed in violation of law, opposition, in whole or in part, to the processing of data.

The Privacy Policy is subject to updating by Arrow 1 S.r.l.; the version published on the Site is the version currently in force. Arrow 1 S.r.l. will announce any changes to the Privacy Policy by publishing an ad on the Site. Arrow 1 S.r.l. invites you to periodically check the Privacy Policy to be informed of any changes.



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