Terms and conditions of sale

1.1. These general terms and conditions of sale (“General Conditions”) apply to the offer and sale of products through the website (“Site”).

1.2. To purchase products through the Site, customers must: (a) have reached the age of 18 years or, if less, be duly authorised by their legal representative; (b) they are consumers, such as natural persons acting for purposes outside their own commercial, craft, business or professional activity; (c) be registered on the Website; (d) hold a valid credit card.

1.3. The contract with Arrow 1 S.r.l., as defined below, is concluded in Italian and is governed by Italian law, including the Legislative Decree of 6 September 2005, n. 206 (“Codice del Consumo”) and Legislative Decree of 9 April 2003, n. 70 (“Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce” - “Decreto Ecommerce")
2.1. The seller is Arrow 1 S.r.l., Italian company with registered office in Via del Lanciere,1, Verona, Italy, VAT No. 04543270237, registration number 499108 in the “Registro delle Imprese”, fully paid-up share capital 50.000,00 Euro, (“Arrow 1 S.r.l.”).
3.1. Product information is available on the Website, and is provided in accordance with Articles 52 and 53 of the “Codice del Consumo”.

3.2. Arrow 1 S.r.l. undertakes to ensure that the details, descriptions and images of the products appearing on the Site are correct when the relevant information is entered; however, to the extent permitted by law, it does not guarantee that such details, descriptions, images of the products are accurate, complete, reliable, up-to-date or error-free.

3.3. The products described on the Site, and any promotional samples offered by Arrow 1 S.r.l., are for personal use only. The customer is not allowed to sell or resell any products or promotional samples of any products received. Arrow 1 S.r.l. reserves the right, with or without notice, to terminate or reduce any supply of products or promotional samples if, at its discretion, has reason to believe that the conduct of the customer may be in breach of these General Conditions.
4.1. All prices of the products displayed on the Site are inclusive of VAT according to current rates, and are expressed in Euro. To the prices of the products must be added the delivery costs indicated separately in the order form.

4.2. Arrow 1 S.r.l. regularly checks that all prices displayed on the Site are correct, without, however, guaranteeing the absence of errors. If there is an obvious error in the price of a product, Arrow 1 S.r.l. will offer the customer the possibility to purchase the product at the correct price, or to cancel the order.
5.1.The customer will be guided in the process of sending an order through a series of simple instructions on the Site.

5.2. To insert the selected product in the desired quantity inside the cart, the customer must click on the icon “Add to cart”. At any time during the shopping the customer can view the products contained in the cart by selecting the option “Your shopping cart”present on every page of the Site.

5.3. The customer must follow the instructions provided on the Site to complete the processing of the order. The customer can always correct the errors in the data entered, or change the contents of the cart by adding or removing one or more products, or delete the entire order before sending the same. By submitting an order, the customer acknowledges and declares that he has read all the instructions provided during the checkout process and accepts these General Conditions without reservation. The customer can send an order for the products selected through the Site by clicking on the icon “Confirm” at the end of the procedure of purchase.

5.4. When the order is sent, the message “Thank you” will appear, and the customer will receive a confirmation of receipt of the order within a short time by email. In accordance with Article 53 of the “Codice del Consumo” and Article 13 of the “Decreto Ecommerce”, the email confirming receipt of the order contains a summary of the General Conditions, the information concerning the essential characteristics of the products purchased, the details of the price and means of payment, information on delivery costs, information on the terms and conditions for exercising the right of withdrawal, the geographical address for complaints, information on existing assistance services and commercial guarantees.

5.5. If the confirmation of the order receipt does not arrive within 24 hours after the sending of the order, the customer is invited to ask for assistance by sending an email to a

5.6. For questions or problems during the order process or for information about orders previously sent, the customer is invited to write to the following email address For a faster service, please indicate the order number.
6.1. To cancel, before shipping and for any reason, an order awaiting fulfillment for the temporary non-availability of the product, the customer write to the following email address:

6.2. Once the product has been shipped, the order cannot be deleted or modified. However, products shipped may be returned in accordance with these General Conditions.
7.1. To use a promotion code, the customer must enter the code in the box “Discount Code” during the checkout process. Discount codes must be typed exactly as they appear.

7.2. When an offer code is accepted, it will be displayed on page “Overview of order”.

7.3. Only one (1) promotion code can be used for each order. Promotional offers and discounts may not be accepted for the Gift Card purchase.
8.1. The customer can pay the price of the products through PayPal or credit card. We accept the following credit cards: Visa | MasterCard | American Express | Maestro.

8.2.The price of the products will be charged only when the shipment has taken place.

8.3. To ensure customer safety, the customer’s name and billing address must be the same as the credit card used for payment. Arrow 1 S.r.l. reserves the right to cancel any order that does not meet this criterion.

8.4. All credit card holders are subject to validity checks and the issuer’s authorisation of the credit card used by the customer. Arrow 1 S.r.l. cannot be held liable in case of delay or failure to deliver a product if the issuer of the customer’s credit card refuses or does not authorize, for any reason, the debit, before or after the execution of a payment.
9.1. Usually Arrow 1 S.r.l. ships the products a few days after receiving the order. For any information about the shipment of a product, customers can contact Arrow 1 S.r.l. by email at the following address:
10.1. All orders are processed and delivered on weekdays (Monday to Friday, excluding holidays). Orders placed on Saturday and Sunday will not be processed until the following Monday.

10.2. There will be no delivery of products to mailboxes.

10.3. The shipping costs are borne by the customer and are indicated separately in the order form and transport document. Shipping costs are free of charge for purchases greater than the amount indicated on the Website.

10.4. In accordance with Article 54 of the “Codice del Consumo” the products will be delivered within 30 (thirty) days from the day following that of the shipment of the order by the customer, unless Arrow 1 S.r.l. does not communicate, within the same period, also by e-mail, the occurrence of unavailability, even temporary, of products.
11.1. The aim of Arrow 1 S.r.l. is to offer its customers the best cosmetic products. If a product does not meet the customer’s expectations, in accordance with Article 64 of the “Codice del Consumo” the customer has the right to withdraw from the contract, without specifying the reason, within 14 (fourteen) working days from receipt of the products.

11.2. The customer can communicate his willingness to withdraw by email to the following address, indicating the details of the order, including the order number and the description of the products to be returned.

11.3. Customer Service of Arrow 1 S.r.l. will provide the customer with an authorization number and a confirmation email. The customer is invited to keep the authorization number as a reference for any communication with the Customer Service about this issue.

11.4. In case of exercise of the right of withdrawal, Arrow 1 S.r.l. will refund the internal price of the products within 30 (thirty) days from the date on which Arrow 1 S.r.l. has knowledge of the exercise of the right of withdrawal by the customer, provided that the products are returned from these unused and undamaged consignments, in so far as they have been kept with appropriate care and attention, within 14 working days from their receipt by the customer. Refunds will be made by credit on the credit card used by the customer or on the PayPal account.
12.1. In case of lack of conformity of a product according to article 129 of the Consumer Code will apply the legal guarantee referred to in articles 130 and 132 of the Consumer Code. The customer has the right to restore, without charge, the conformity of the good by repair or replacement. In the event that such remedies fail, the customer shall be entitled to an appropriate price reduction or termination of the contract. The customer shall forfeit these rights if he does not notify Arrow 1 S.r.l. of the lack of conformity within two months of the date on which he discovered the defect. Arrow 1 S.r.l. is liable when the lack of conformity occurs within two years of delivery of the product. The action directed to assert the defects not maliciously concealed from Arrow 1 S.r.l. is prescribed, in any case, within twenty-six months from the delivery of the product.
13.1. These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law.

13.2. Any dispute arising from the interpretation, validity and/or execution of these General Conditions shall be subject to the absolute jurisdiction of the court of the client’s place of residence or domicile.
14.1. For any information and assistance on products and purchase procedures through the Site the customer can send an email to the following address:



dedicated to mailing list clients


PayPal or Credit Card


within 2-3 working days


for orders over € 89